Broadcom Client Services Consultant - Mainframe AIOps 

United States, Texas, Plano 

1732812

Demonstrate high-level proficiency and skill

Provide technical specifications and requirements documentation as necessary to support the proposed solution.

Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.

Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.

Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.

Financial Targets

Assist sales in accurately assessing and forecasting opportunities.

Coordinate internal/external resources to effectively pursue opportunities.

Disseminate feedback to product management gained from client experiences and issues to facilitate product improvements or enhancements.

Mastery of processes and tools for:

Proposal Development

Solution Architecture Overview

Statement of Work (SOW) Development

Need-based Sales Methodology

Contribute constructive feedback for improvement and enhancement of above processes.

Understand and adhere to compliance requirements and Code of Ethics.

Typical Role Definition

Professional Staff. an experienced professional with an understanding area of specialization in Value streams to include Automation and Data Management. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) more senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. May also assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.

Job-Specific Authority and Scope

Generally works without consulting their manager.

Independent decisions are made daily.

Examples of typical decisions without manager consultation:

Development of solution strategies and selection of technical components.

Resolution of daily issues as the arise and escalation of larger issues

Typically has no direct reports.

Typically has no total staff.

Typically has a geographic focus of Area (multi-country or multi-state).

Typically does not manage a budget.

Physical demands:

Office environment. No special physical demands required.

Preferred Education

Bachelor's degree or global equivalent in Computer Science or a related degree.

Work Experience

Typically 2 or more years of detailed technical industry related experience. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience (i.e. Microsoft Office as well as operating system administration). Experience resolving more complex technical issues and integration of multiple products to create solutions.

Manage territory, considering each and all accounts collectively; establish accurate plans and forecasts; prioritize efforts; generate short term results while holding a long-term perspective to maximize overall territory viability.

Possess in-depth knowledge of a given industry and relevant marketplace; can speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc.

Professional Development

Leveraging formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends.

Attain and/or maintain applicable industry certifications (i.e.: ITIL, Six Sigma, CISSP, SNIA, Agile, etc.).

Mastery with proposal development.

Problem solving, solution expertise, consultative 'questioning' and active listening skills.

Communication and presentation skills.

Technical solution expertise.

Champion a single brand, but drive cross-brand solutions where appropriate.

Demonstrate comfort around senior management and technical staff.

Apply specialized knowledge to analyze, design, construct and implement solutions which address complex business or technical requirements.

Actively mentor and share lessons learned with peers and colleagues.

Recognize team members' roles, responsibilities, strengths and weaknesses in order to improve and optimize virtual team effectiveness.

Demonstrate effective time management.

Demonstrate effective time management.

Technical Lead Key Responsibilities

Position competitive replacements and new product offerings

Manage technical sales cycles (presentations, demos, POCs, RFP responses, CSCP exercises)

Coordinate and compile Health Checks when asked

Product Specialist Key Responsibilities

Maintain deep knowledge of assigned product capabilities and how they provide value to clients

Have a thorough knowledge with regard to the competitive marketplace

Deliver technical presentations, demos, POCs, RFx responses

Compensation and Benefits

The annual base salary range for this position is $59,000 - $87,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.