SAP Technology Services Senior Specialist 

India, Karnataka, Bengaluru 

172940354

Managing and coordinating the root causes analysis of (Major) incidents and defining the measures that contribute to the overall improvement of IT operations and its processes.
Plan, lead and control Problem Management with focus on prevention of Incidents.

What you bring

University degree (or equivalent)
8+ years’ experience within the IT environment and processes
Detailed knowledge about ITIL especially about Service Operation’s INM, PRM, CHM
Fluent English in speaking and writing is mandatory
First experience in large, complex and international projects
Very good practical skills of project management methods
ICT-Operations-Know-How (previous experience in technical positions)
Practical knowledge of Quality Management and Problem Management
Experience of organizing and leading teleconferences and meetings
Analytical thinking
Very detailed knowledge about ITIL especially about Service Operations INM, PRM, CHM
Very detailed knowledge of Quality Management (e.g. Indicators reporting, Management systems, Excellence Program, Quality-Tools)
Excellent management, problem solving, communication, interpersonal, and organizational skills
Excellent judgment, tact, and decision-making ability
Excellent ability to work effectively with clients and other senior to top management personnel
High degree of initiative, responsibility, reliability and proactive action
Very structured and self-reliant way of working, analytical skills required, pro-customer orientation on a high-level
High degree of initiative, responsibility, reliability and proactive action.

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