JPMorgan Vice President - Global Investigation Payments Operation 

Philippines, Quezon City 

17264039

As a Vice President within the Global Investigation Payments Operation team, you will be tasked with overseeing a team of 40-50 staff members who provide service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations WHEM regions. Reporting directly to the Head of Global Investigations, your responsibilities will include promoting projects and change readiness, as well as managing daily operations such as transaction processing, client service, and control focus.

Job responsibilities:

• Meet client deliverables with a high level of timeliness and accuracy. Change Readiness & Efficiency Project pertaining to PRPC.
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Foster and champion high performance culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects. Identifies department strategy and plans related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Manages overall Performance Management and Talent Review process.

Required qualifications, skills and capabilities:

• Graduate with minimum 10 years of work experience in a financial institution.
• Experience in managing a team over 10 employees.
• Working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of SWIFT & international payment conventions & practices is a must.
• Good ability to build strong business relationships within the site and across the business.
• Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus. Strong soft skills and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred qualifications, skills and capabilities:

• Master’s Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience
• Project Management/Implementation & UAT experience would be preferred.
• Prior experience in client & third party bank investigations will be an added advantage.