Establish and facilitate executive and departmental governance committees
Facilitate scoping sessions to clearly identify the customers objectives
Conduct interviews and perform assessments to measure current state
Gather data, perform advanced analytics, identify insights and opportunities
Prioritize opportunities according to effort, feasibility, impact, and customer-readiness factors
Conduct value stream mapping sessions with key customer stakeholders to identify and eliminate waste within processes
Communicate recommendations and proposed solutions
Utilize GE’s Change Acceleration Process (CAP) model to establish stakeholder awareness, buy-in, and support of process improvement objectives
Guide customer through process changes
Measure results and assist customer to establish ongoing mechanisms to sustain those results
Achieve contractual objectives and obtain customer acknowledgement of delivered results
Required Qualifications:
Bachelor’s degree with five years or more of experience working with medical equipment in a healthcare setting
Residence in/near the Northern California area (San Francisco/Oakland/San Jose Bay Area or Northern Central Valley/Sacramento) with ability to be onsite at customer locations multiple days per week.
Direct experience leading customers through process improvement projects
Experience with contemporary process improvement methodologies (Six Sigma, LEAN, Agile, TQM, etc.)
Analytics capabilities including advanced Excel skills
Exceptional interpersonal skills
Executive-level communication skills (written, interviewing, persuasion, and presentation)
Socially oriented problem solver who believes the best solutions come from collaborative teaming
Self-starter who can work independently, with the confidence to make most decisions and quickly pull in support as needed to achieve objectives
Ability to work effectively across functions to deliver results
Comfortable with ambiguity during the lifecycle of a project
Multitasking abilities, able to simultaneously manage multiple critical deliverables
Resourceful and committed, with excellent communication and negotiation skills
Service mindset with a passion for helping our customers achieve their goals by removing obstacles, providing guidance, and setting high standards
Preferred Qualifications:
Master’s degree
PMP Certified
Hospital operations and finance experience/understanding