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Cybereason Technical Support Engineer - Level Ireland, Cork 172174892
06.07.2024
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Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.
In this position you will:
- Handle incoming support cases and calls of existing and new customers under defined SLA’s
- Find creative, out of the box solutions to unique problems
- Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
- Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
- Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base
Must have-
- Minimum 4+ years experience of Support with at least 1-2 years of support experience at a senior level working on a wide range of security products.
- Hands-on experience with Linux
- Hands-on experience with troubleshooting on Windows environments (client and server)
- Hands-on experience with Network and\or Endpoint Security Products
- Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
- Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
- Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
- Strong English communications skills - written and verbal
- Team Player with collaborative work style - A Must!
- Naturally curious and excited to learn new technologies
- Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels
Nice to have-
- 4 years+ relevant work experience in the XDR/SIEM security domain.
- Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk
- Proven experience with Bash and Python
- Experience with databases
- Windows troubleshooting tools & skills
- Experience with Apache, Tomcat or Java
- Experience with AWS/GCP
- Experience with Jenkins, Ansible and Puppet
- Practical knowledge and hands-on experience in Offensive Security
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
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