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GE HealthCare Technical Service Engineer Remote, Remote 171685399
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What You’ll Do:
Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
Perform software updates, upgrades, and system migrations
Ensure customer satisfaction for every step of the customer’s support journey
Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
Facilitate technical training sessions for team members, along with cross-functional teams
Contribute to departmental operational improvement initiatives
What You’ll Need:
3+ years of technical experience within a hospital setting preferred
Computer networking, connectivity, and software troubleshooting experience
DICOM and PACS experience a plus
Strong written and verbal communication, organizational, and time management skills
Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
Ability to work with a flexible schedule
What You’ll Get:
- Hybrid work environment so you can work remotely as well as enjoy the office
- Permissive time off
- A 401(k) with up to a 4% match
- Tuition reimbursement programs
- Relaxed office setting where jeans are the norm
- Free snacks and beverages at the office
- 24-hour access to an in-office fitness center
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