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Wells Fargo Customer Service Representative - Automated Clearing House Philippines, Caloocan 169765725
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In this role, you will:
Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Professional experience on Payments & Investigations, and Reconciliation
Excellent verbal, written, and interpersonal communication
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization
Solid problem-solving skills
Ability to perform repetitious tasks
Job Expectations:
Amenable to work full-time onsite, Monday - Friday
Amenable to work on shifting schedule, mid and night shift, local holiday
Amenable to work in Five/NEO, BGC, Taguig City
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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