PayPal Lead Product Manager 

France, Occitania, Toulouse 

169670117

As the Lead Product Manager for Channel & Automation, you’ll architect the foundation that makes intelligent Service comms scalable, intelligent, and timely. You’ll own the orchestration layer that powers personalized, multi-channel service messaging across in-product surfaces, email, dashboards, and agent tools. From building a rules engine that decides when and how we reach out, to defining priority logic for service campaigns, you’ll be the brain behind every automated interaction. Your work will directly impact system responsiveness, service consistency, and the speed at which issues get fixed all while empowering other product and operations teams to move faster with less friction.

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Define and execute the vision of autonomous resolution for merchants & consumers, identifying opportunities to improve signup, onboarding, and activation experiences.
• Advocate for a customer-first mindset by understanding user needs and pain points, ensuring solutions are scalable and impactful.
• Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements.
• Author clear PRDs with measurable success criteria, rooted in real customer needs
• Partner across design, engineering, service and analytics to ship and iterate
• Lead cross-functional reviews, influence decision-making, and manageinterdependencies
• Operate with urgency and an MVP mindset, bias to validate and launch quickly
• Communicate progress, risks, and results clearly to executives and cross-functional teams
• Own and optimize conversion funnels, A/B testing hypotheses to improve activation and engagement metrics.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please