Amazon Support Associate Onprem 

Thailand, Bangkok, Bangkok 

168866061

Note:
• Candidate must be authorized to work in Thailand without sponsorship.
• 5 days’ work week
• Onsite based in our office near Phetchaburi MRTYour day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.Key job responsibilities
• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
• Help train and onboard new team members and Amazonians
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience setting up, taking down and re-locating PC systems
- Experience with network troubleshooting and support
- High school or equivalent
- Ability to identify and proactively resolve or escalate issues
- Excellent customer facing skills
- Willingness to learn and apply new procedures and technology
- Proficient in English

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Bachelor’s degree in Computer Science or IT related field
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security