SAP SAP HR/SuccessFactors Customer Engagement Principal CEP 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

168803729

KEY TASKS AND ACTIVITIES:

• Engages with Sales, Service Sales, Customer Success Management (CSM) and Partner Success Management teams (PSM) to provide service portfolio insights, value proposition and service opportunity generation.
• Acts as the single point of contact for aforesaid teams and connects with Service Delivery teams for engagement delivery alignment.
• Creates service packages, reference scope, estimation standards, reusable content and innovation in virtual communities
• Supports services sales team in scope finalization and efforts estimation.
• Reviews scope and efforts estimation provided by architects and consultants.
• Joins the services sales team in presenting customers the service scope and proposal.
• Shares lessons learned and new tips and information
• Understands and ensures that quality standards are met
• Applies methods and tools appropriate to specific needs of the opportunity/ project

KEY EXPECTATIONS:

• Support sales and CSM team and services sales team with service portfolio inputs
• Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
• Support scoping workshops and emphasise customer side readiness activities
• Prepare effort estimates and high level implementation timelines
• Provide support with scoping requirements
• Follow SAP Activate Methodology and project streams to create deployment plans
• Follow up for and join “services sales to service delivery” handover session organized by services sales team
• Maintain high level understanding of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates

WORK EXPERIENCE:

• Sufficient HR domain knowledge related to the products for discussions with HR leaders
• Ability to review existing processes then give accurate estimation and scoping for new SAP Successfactors implementation / migrations
• More than Ten years consulting experience covering multiple service roles (like project manager, solution architect, subject matter expert etc.)
• Experience with at least three full cycle implementation preferred
• Experience with SAP SuccessFactors Employee Central (EC) preferred
• Ability to guide customers on SAP On-premise HCM to SAP Successfactors cloud transition
• Good understanding of SAP Activate methodology
• Good knowledge of collaboration tools

TRAVEL:

• Up to 10% travel
• Ad-hoc on-site visits for workshops or presentations might be required

MANAGERIAL EXPERIENCE:

• Strong communication skills
• Strong collaboration skills
• Effective stakeholder management abilities
• Acts as a coach for new colleagues
• Mentor new consultants

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• University degree or equivalent work experience
• English: Fluent.
• Formal certification and education qualification in HR domain will be additional advantage
• Presentation and facilitation skills required
• Microsoft Office skills required
• Abilty to multi-task and prioritise deliverables
  

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