Microsoft Specialist – Support Solutions 

Taiwan, Taoyuan City 

168584641

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—a culture of innovation, opportunity, and inclusivity. Here,be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.As a member of theSales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SMthroughout thecross sellengines together with the SMand the Digital Salesnits.ported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.. This role is flexible in that you can work upto 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• + years of technology-related salesor services salesor account management experience
• ORBachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

• OR equivalent experience
• Language fluency in Japanese

or Preferred Qualifications

• + yearsof solutionsales or consulting services sales experience

• + years of support solution delivery experience

• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.

• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.

• Performer.A highlydriven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.

• Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues,leveragebest practices,& deliverresults.

• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

• Sales Execution

• identifyingandfacilitatingtheremoval of blockers to consumption by partnering with internal and external stakeholders

• Scaling & Collaboration

• the sales orchestration to proactivelyensuredeal closure byidentifyingand aligning internal stakeholders as well asleveragingand expanding relationships withaccount team.

• Technical Expertise

• Lead BDM and ITDM conversations, whileleveragingandsharingcompetitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.

• Sales Excellence

• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed atmaintaininglevels of client satisfaction.