EY Italian Speaking Immigration Consultant - Fresh graduate 

Hungary, Budapest 

167111802

Your key responsibilities

As part of the Global Coordination Office, you will be responsible for supporting our clients and coordinating activities related to international immigration moves between country offices. You will assist GDS Senior staff and Managers across various global immigration activities to deliver exceptional client service for high-volume accounts and meet SLA and KPI measures.

You will support the Global Coordination Office processes, as well as email communication and reporting requirements for EY’s clients. You will assist in maintaining ongoing cases, reporting, monitoring status, and preparing application documentation according to the protocols followed for each case type.

You will stay abreast of regulatory changes in the global immigration landscape, supporting senior caseworkers and lawyers in implementing necessary changes in case management and processes in a timely manner.

Tasks include:

• Being part of the team that is the global point of contact for clients, ensuring effective communication and coordination between country offices.

• Preparing client deliverables under the oversight of Senior and Manager colleagues.

• Collaborating with Managers to perform case intake, troubleshoot issues, and establish case strategies.

• Performing daily tasks, including accurate data entry.

• Proactively monitoring the progression of cases to capture and action next steps.

• Contributing to ad hoc projects, including research, project management, and data collection activities as required.

• Ensure on time delivery on all client deliverables

• Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team.

•You are accountable for performance and strategic objectives.

• continuous performance improvement outcomes for efficiency and quality

• adherence to EY’s risk management protocols

• service delivery metrics; CDP, SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics reporting to the local office senior manager/partner.

• identify and pre-empt technical or process issues may impact the client or immigration formalities and associated trouble-shooting and remedial action

• identify and remediate issues and risks, direct the development of project/program status reports and metrics to meet business needs, and manage stakeholder expectations

•You fulfil team leadership responsibilities for assigned team members to drive engagement and performance with a commitment to learning and development.

• counselling, goal setting, professional development activities and feedback loop responsibilities across the team
• contribute to and drive training and L&D activities across the team
• foster a positive and collaborative learning environment, and participate in wider organizational and people initiatives
• report on staffing and performance metrics for assigned team
• support recruitment and performance management responsibilities

Qualifications and experience

• Bachelor’s Degree in Human Resources, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

• Exceptional written and oral fluency in English

• Fluency in Italian

Additional skills and attributes for success

• MBA/Masters in relevant field is an advantage

• Outstanding administrative and communication skills, mature business sense, and ability to perform in a dynamic, time-sensitive environment

• Ability to manage multiple and intercultural stakeholder relationships

• Excellent analytical skills, and attention to detail

• Experience working in a paralegal or client facing role is preferred

• Proven ability to manage high volume and multiple projects to tight deadlines in a high-pressure environment

• Ability to work flexibly and accurately in a fast-paced environment

• Experience or exposure in immigration practice or mobility, preferably in a European jurisdiction is an advantage

• Demonstrated exposure to applicable criteria, and drafting and process requirements for European countries is an advantage

• Experience with substantive writing, editing, and proofreading a variety of documentation, and the ability to draft articulate and persuasive communications is advantageousWhat we offer

• A competitive salary and benefits package, including private health insurance.

• Opportunities for professional development and career growth, by access to training and development programs, coaching and mentoring as well as on-the job opportunities.

• A supportive and collaborative work environment with multicultural teams.

• Flexible working hours and hybrid work with 2 days in the office per week.

• Employee wellness programs and initiatives and the opportunity to obtain the All You Can Move sport pass.

• Possibility to volunteer for meaningful initiatives to positively impact lives in the community.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.