SAP Enterprise Cloud Services - Premium Supplier 

Brazil, São Paulo, São Paulo 

166913430

The Partner Management Organization has the following priorities:

• Build and operate a world-class, efficient, and reliable organization to support our partner-delivered customers' journey toward their next-generation business

• Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis

• Accelerate innovations on the SAP HANA platform (SAP Business Suite powered by SAP HANA, industries, and high value apps)

• Ensure the provisioning of system landscapes, installation of applications, and performance of upgrades & migrations by partners

• Provide project management and technology consulting for all partner-delivered ECS Projects

• Act as the main interface to the customer project team to ensure effective communication

The Role:

As a Technical Project Manager, you are responsible for the following tasks:

• Involve in partner-delivered engagements during onboarding, from the sales-to-delivery handover to the handover to Customer Engagement.

• Become a single point of contact for the customer, being in continuous alignment with the partner and responsible for the technical project management during build phase

• You will be the escalation contact during build phase.

• You will have quality, time and budget control during build phase.

• Manage Change Requests and manage various issue during build phase.

• Become an owner of a repository for all build related tasks (project/handover templates etc.)

• Become a main contact for the creation of the complete SAP Cloud powered by SAP HANA system landscape and you understand the customer’s needs.

• Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.

• Ensure the alignment with all relevant units (e.g. customer, partner, Global Partner Delivery Director, RISE Partner Operations Management, RISE Partner Center of Expertise, Enterprise Cloud Success Manager, etc.).

• Provide onsite presence for SAP as required to ensure effective project delivery.

• Support continuous improvements for all related partner delivery processes with feedback from critical customer situations.

What you bring :

Required skills:

• Demonstrate IT Project Management Competencies

• Fair knowledge on SAP BASIS skills – SWL Tools, Migrations, Upgrade/Updates

• Very good understanding of SAP HANA and SAP Cloud technology topics

• Experience securing and accrediting cloud hyper-scaler hosted systems and services

• Strong experience in upgrade / migration, provider transition or global roll-out projects

• Strong track record in managing customers and/or partners

• Strong technology/solution background plus strong business acumen

• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

• Good overview of the SAP RISE, Cloud Offerings

• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

• Experience as a ramp-up coach or SPoC for customer related escalations

• Experience related to Cloud Infrastructure is a plus

• Actively manage project escalations

• Strong communication and presentation skills and good stakeholder management capabilities

• A team player, proactive networking attributes, results and execution focused

• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

• Fluent in English and Korean - Any other language is a plus

Preferred skills:

• Good overview of the SAP Enterprise Cloud Services Offerings

• Understanding of SAP Next Generation solutions and services (Analytics, BTP, Cloud, Mobility, HANA, Sybase)

• Perspective on current Cloud Hosting trends

• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

Work experience:

• Total years of industry experience: 10 to 15 years

• Relevant Experience on customer facing, processes, de-escalations: min 4 to 6 years

What we do:

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Project Manager, ERP, Cloud, QA, IT Manager, Technology, Quality