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Honeywell Lead Advanced Field Service Technician United States 16662809
24.06.2024
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As a You will report directly to our Field Service Manager and you’ll work out of our designated service area in on a hybrid work schedule. The main function of this position is to respond and resolve service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
KEY RESPONSIBILITIES • programming, troubleshooting, commissioning, point to point check out.
• Proficient use of ABT 5.1, Tridium N4, Launchpad, BIM360, Procore.
• Can program 1 system independently.
• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Ability to troubleshoot and fix common issues independently.
• Basic EBI knowledge
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer.
• Provide advanced technical support and expertise to customers in the installation, maintenance, and repair of advanced systems and equipment.
• Troubleshoot complex technical issues and provide timely and effective solutions.
• Lead and mentor junior technicians, providing training and guidance to ensure their professional development.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery.
• Maintain accurate records of service activities, including service reports, parts usage, and customer communication.
• Ensure compliance with all safety and quality standards.
Additional Information
KEY RESPONSIBILITIES • programming, troubleshooting, commissioning, point to point check out.
• Proficient use of ABT 5.1, Tridium N4, Launchpad, BIM360, Procore.
• Can program 1 system independently.
• Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
• Ability to troubleshoot and fix common issues independently.
• Basic EBI knowledge
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer.
• Provide advanced technical support and expertise to customers in the installation, maintenance, and repair of advanced systems and equipment.
• Troubleshoot complex technical issues and provide timely and effective solutions.
• Lead and mentor junior technicians, providing training and guidance to ensure their professional development.
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery.
• Maintain accurate records of service activities, including service reports, parts usage, and customer communication.
• Ensure compliance with all safety and quality standards.
Additional Information
- JOB ID: HRD231111
- Category: Customer Experience
- Location: 830 E Arapaho Rd,Richardson,Texas,75081,United States
- Nonexempt
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