Amazon Operations Manager IDR AWS Support ES2 Incident Detection Response 

United States, Washington, Seattle 

166111855

Key job responsibilities
• Lead and develop a high-performing team of Incident Management Engineers across global regions
• Drive operational excellence and customer experience improvements through data-driven decision making
• Design and implement scalable processes and mechanisms for incident management
• Collaborate with senior stakeholders to enhance service delivery and customer outcomes
• Partner with AWS service teams to represent the voice of the customer and drive improvements
• Manage critical incidents and escalations for enterprise customers
• Own recruitment, development, and retention strategies for the teamDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

* 5+ years of experience in technical operations management, with 3+ years managing teams in mission-critical environments
* Proven track record of building and retaining high-performing technical teams
* Strong understanding of incident management methodologies and best practices
* Excellence in data analysis and metrics-driven decision making
* Outstanding communication and stakeholder management skills

* Bachelor's degree in Computer Science, Engineering, or related field
* Industry specific accredited certification(s) such as the AWS Associate level certifications
* Experience with cloud technologies and distributed systems architecture
* Knowledge/experience building mission critical systems
* Experience with metrics, monitoring, and operational process improvement
* Experience working across organizational boundaries and driving solutions with diverse teams
* Flexible work schedule capability (weekends and/or evenings when required)
* Strong verbal and written communication skills with demonstrated technical leadership