Amazon Sr Technical Program Manager Incident Detection Response IDR 

Australia, New South Wales, Sydney 

395153841

As a TPM in ES2, you will lead various programs, partner with Engineers, product managers, and business leaders to define, manage, and eliminate operational inefficiencies and risks within our service. These items can manifest as process defects, tooling/product opportunities, blind spots, system bottlenecks, or capacity constraints.The TPM will review operational outputs to prioritize actions which improve incident management capabilities and customer experience. This is accomplished by partnering with product, operations engineers/managers, and development teams to improve existing mechanisms or build new ones. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dive in, and get the job done.Key job responsibilities
Everyday brings new and exciting challenges which include:
- Work closely with internal stakeholders to insure that inefficiencies are well defined and measured.
- Identify trends within our operational processes and technology which may change our product’s roadmap.
- Assist in the design and build of solutions that use automation, self-repair, and Generative AI rather than relying on human intervention.
- Other duties as required by the organization, including occasional out of hours supportA day in the lifeIn this role, you will be immersed within ES2, E2M, AWS Support Leadership and our stakeholders in AWS Service Teams. You'll find coworkers who are eager to team up, collaborate, and solve problems together. You will also work directly with senior leadership within AWS acting as the “voice of the customer” helping teams better balance and understand the needs of our customers.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules