EY Facilitator & Booking Coordinator 

Australia, Victoria, Melbourne 

16564370

This role is based in Melbourne and is offered on a part time basis, 30 hours per week over 5 days, for an initial fixed-term period – until 20th December, 2026.

Your key responsibilities

• Deliver high quality and engaging face to face incursion workshops to upper primary and secondary school-aged students across the greater Melbourne area and regional/interstate locations throughout the year (approximately 2-3 weeks of travel per term).
• Deliver virtual workshops to upper primary and secondary school-aged students.
• Collect feedback from teachers and students via digital surveys and other methods.
• Conduct direct outreach through phone calls and email to drive bookings for the program in line with key performance indicators (KPIs).
• Administer program bookings in line with established protocols and using proprietary CRM systems and bookings tools.
• Ensure data accuracy and integrity through CRM data audits and logging CRM issues.
• Provide excellent customer service, including handling queries, maintaining brand representation in all communications, and cultivate positive relationships with schools and internal teams.
• Act as an outstanding brand ambassador for our client

In-school facilitation will typically take place within a 60km radius or up to a maximum of 1.5 hours drive of Melbourne, plus regular interstate/regional delivery therefore travel is a requirement of this position. The successful candidate will hold a valid driver’s license and have access to their own car with compulsory third-party insurance (mileage/travel reimbursement are provided)

Skills and attributes for Success

• Previous experience in presenting, teaching, educating or performing; ideally to school-aged audiences is essential.
• Must be able to quickly learn and retain content for presentations
• Experience telephone-based sales and/or customer service.
• Experience using a digital bookings systems or similar software for recording service records.
• Data Entry experience and proficient in Microsoft Office products (Word, Excel, PowerPoint)
• As a Facilitator, you must hold or be eligible to obtain a valid and current Working with Children Check.

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes.

We’re interested in your aptitude, attitude and willingness to learn.

• The ability to adapt to changing environment and be comfortable addressing problems
• High attention to detail
• Confident team player who can negotiate, multi-task and influence others
• Exceptional interpersonal and communication skills
• A self-motivated attitude, with the ability to work independently and remotely
• Exceptional time management skills, able to work under pressure and prioritise competing demands

Whilst there is flexibility with the start date, we encourage you to apply as soon as possible.

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development : At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements : Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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