Job OverviewAs an individual contributor, you’ll make QuickBooks products even more useful and
engaging for entrepreneurs. You’ll lead the strategy and influence across teams to build out hyper personalized, yet cohesive agentic experiences that leverage GenAI, AI, and agents to automate tasks, deliver notifications, provide a prioritized todo list of actionable insights, and recommend new ways for customers to automate their business across AI agents. In leading this effort, you’ll:
- Partner with product management leadership, Data Science, Marketing, Experience Design, Product Development, Data Analytics, and other stakeholders to articulate the broad strategy for this experience within the QuickBooks Online offering cross-platform.
- Define how the end to end experience should be personalized to meet the needs of each QuickBooks customer. Define how supporting capabilities should come together to power this vision.
- Partner with partner teams serving different customer types to solve important problems and build personalized use cases using agentic and generative AI.
- Lead a cross-functional team of product developers, data scientists, marketers, data analysts, and experience designers to innovate, experiment, and create tools that empower other teams to create amazing personalized, cohesive AI experiences for customers.
- Set KPIs for driving customer delight that powers business outcomes, manage dependencies, escalate barriers to execution, and report research finding and progress to senior leadership