Technical Delivery: Understand customer requirements and constraints through direct customer engagement and coach your team through all aspects of delivery and pre-sales to deliver successful customer outcomes. Participate in workforce capacity planning and hiring, aligned to business need.
Readiness: Support company tech intensity by readying yourself and your team to achieve the relevant certification(s) and accreditation(s) in alignment with Industry/Solution Area and business need.
Operational Excellence: Drive customer focused operational excellence through adherence to processes, procedures, and compliance requirements.
Change Management: Understand, communicate, and land the Industry Solutions business strategy/priorities.
Managerial & Leadership: Adhere to the Model, Coach, Care framework, Leadership Principles and Microsoft’s Values to attract, develop, retain talent and deliver results through teamwork as One Microsoft. Deliver success through empowerment and coaching that supports employees through change; help the team adapt and learn.