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Key job responsibilities
• Incident first responder and follow call leader’s instruction for hands on support
• Break-fix and troubleshooting according to process guideline
• Maintain proper media operations according to process guideline
• Capacity landing and decommissioning according to process guideline
• Site management and maintain tidiness in operation areas
• Learn and develop on operation and support processes with innovation and automation
• Show interest in learning computing hardware and operation systems
• Good written and verbal communication English
• Good attention to details
• Degree / High Diploma or equivalent qualifications
• Up to 1 year experience in server / network hardware and operation systems maintenance / troubleshooting. Fresh graduates are welcome
• Basic understanding on incidents response and prioritization.
• Majoring in Information Technology / Computer Science / Engineering or related disciplines is a plus but not required
• Knowledge in Computer Server Hardware
• Knowledge in Linux Operation System
• Knowledge on any operations, processes and continuous processes improvement
• Literacy in security and customer data protection
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