Cisco Technical Consulting Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

160697679

You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.

What are some of the exciting problems you'll be working on:

• Triaging, prioritizing, and resolving support inquiries from our customers
• Engaging with our engineers to diagnose and solve customer issues
• Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
• Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
• Being a part of an on-call rotation

What does it take to work at Cisco:

• 3+ years of experience in technical support or support engineer role in networking area (ideally, cybersecurity basics)
• Strong written and interpersonal communications skills with customer focus
• Hands-on experience of computer programming in Python or Ruby-on-Rails (ideally, with experience of API creation and databases)
• Power-user proficiency with computer systems (e.g., command-line and scripting experience)
• Comfortable with the fast-paced and unpredictable nature of support engineering
• Consistent record to work cross-functionally within a team-oriented environment
• Strong desire for technical growth

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).