JPMorgan Payment Lifecycle Spec IV 

United States, Florida, Tampa 

160502747

As a Payment Lifecycle Specialist IV within our Payment Services team, you'll collaborate with clients and partners, leveraging your advanced analysis, critical thinking, and risk management skills. In this quality-focused role, you'll ensure our services are robust and reliable, exceeding client expectations. You'll play a key role in maintaining our commitment to excellence by driving accuracy, enhancing risk control, and spearheading process improvements. This position offers you the chance to make a significant impact on our operations and contribute to our continuous pursuit of quality.

Job Responsibilities

• Acquire a thorough understanding of the systems, processes, and reports utilized by the Quality Control team
• Perform tasks with accuracy, care, and precision, aiming for "zero defects" in processed work
• Escalate issues to management in a timely manner
• Maintain a strong focus on risk and control
• Validate 100% of system maintenance performed by processors in the operating units, specifically in Critical Entry and Payments
• Ensure correct interpretation of requests by processors
• Document errors through error correction forms and ensure corrections are made accurately and within Service Level Agreements (SLA)
• Follow established scripts and protocols to resolve basic or repetitive issues within set guidelines

Required qualifications, capabilities, and skills

• Strong analytical skills with a process-oriented mindset
• Ability to understand billing processes and associated details
• Proficiency in using mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Ability to work independently, meet tight deadlines, and organize and prioritize tasks effectively

Preferred qualifications, capabilities and skills

• College degree or equivalent work experience is a plus
• Knowledge of the billing services and payment processing industry
• Experience in billing operations is preferred
• Ability to communicate professionally and interpersonally with others
• Flexibility and adaptability to constant change
• Ability to interpret billing processes and associated details