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Amazon Manager Enterprise Support - AWS ES LATAM NOLA Argentina, Río Negro Province 160198203
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Key job responsibilities
A day in the life
• Manage assigned Enterprise accounts and oversee support cases
• Engaging with key customers your team owns and understand the issues they face.
• Advocate for customer features and requirements within AWS (be their voice internally)
• Participates in customers meetings (onsite or via phone)
• Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Partner with customers, stakeholders, engineers, and other teams to determine which support activities move forward and in what priority order.
• You define metrics to measure team progress, customer experience, solution quality, and operational excellence.
• Foster a diverse and inclusive working environment.
ABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Hybrid Work
• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
• 4+ years managing technical teams
• Able to communicate fluently in English, within technical and business settings.
PREFERRED QUALIFICATIONS
• External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences
• Past experience as a systems administration, network engineer, or software development engineer
• Record of driving projects to improve support-related processes and the technical support experience
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