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Citi Group Log Review Analyst - C09 ISTANBUL 
Turkey, Istanbul 
159476065

28.06.2024

GENERAL QUALIFICATIONS

  • Confident, positive attitude, proactive, solution oriented, handworker
  • Focused, strong attention to details
  • Result oriented
  • Process Analysis
  • Excellent people skills: ability to interact successfully with business partners, other Technology teams, Technology managers. Being a good partner and team member.
  • Good communication skills
  • Fluent written and spoken English
  • Excellent customer service orientation, interpersonal skills with good adaption to new environments, quick learner and ability to set priorities and works well under pressure

KNOWLEDGE & EXPERIENCE

  • University degree in computer science or information technology
  • Strong Knowledge of using standard MS Office products especially Excel
  • Windows and Unix platforms
  • Understanding of Database Admin / Operating System Admin / Information Security Admin activities
  • Security Event Log monitoring
  • Knowledge of ServiceNow and SharePoint

JOB DESCRIPTION

The main responsibilities are;

  • Review events to ensure all the activities performed are using a valid justification
  • Detect and report discrepancies found and track the same till closure
  • Analysis and reporting of repeated issues/incidents
  • Interact with application support and other groups to address outstanding issues
  • Log content validation in order to meet predefined policy
  • Prepare and publish reports/metrics to management and clients as directed
  • Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
  • Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
  • Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
  • Create/ update documentation related to services provided
  • Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
  • Maintain highest standards of service quality

Time Type:

Full time

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