Excellent people skills: ability to interact successfully with business partners, other Technology teams, Technology managers. Being a good partner and team member.
Good communication skills
Fluent written and spoken English
Excellent customer service orientation, interpersonal skills with good adaption to new environments, quick learner and ability to set priorities and works well under pressure
KNOWLEDGE & EXPERIENCE
University degree in computer science or information technology
Strong Knowledge of using standard MS Office products especially Excel
Windows and Unix platforms
Understanding of Database Admin / Operating System Admin / Information Security Admin activities
Security Event Log monitoring
Knowledge of ServiceNow and SharePoint
JOB DESCRIPTION
The main responsibilities are;
Review events to ensure all the activities performed are using a valid justification
Detect and report discrepancies found and track the same till closure
Analysis and reporting of repeated issues/incidents
Interact with application support and other groups to address outstanding issues
Log content validation in order to meet predefined policy
Prepare and publish reports/metrics to management and clients as directed
Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
Create/ update documentation related to services provided
Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises