Citi Group Log Review Analyst - C09 ISTANBUL 

Turkey, Istanbul 

159476065

GENERAL QUALIFICATIONS

• Confident, positive attitude, proactive, solution oriented, handworker
• Focused, strong attention to details
• Result oriented
• Process Analysis
• Excellent people skills: ability to interact successfully with business partners, other Technology teams, Technology managers. Being a good partner and team member.
• Good communication skills
• Fluent written and spoken English
• Excellent customer service orientation, interpersonal skills with good adaption to new environments, quick learner and ability to set priorities and works well under pressure

KNOWLEDGE & EXPERIENCE

• University degree in computer science or information technology
• Strong Knowledge of using standard MS Office products especially Excel
• Windows and Unix platforms
• Understanding of Database Admin / Operating System Admin / Information Security Admin activities
• Security Event Log monitoring
• Knowledge of ServiceNow and SharePoint

JOB DESCRIPTION

The main responsibilities are;

• Review events to ensure all the activities performed are using a valid justification
• Detect and report discrepancies found and track the same till closure
• Analysis and reporting of repeated issues/incidents
• Interact with application support and other groups to address outstanding issues
• Log content validation in order to meet predefined policy
• Prepare and publish reports/metrics to management and clients as directed
• Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
• Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
• Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
• Create/ update documentation related to services provided
• Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
• Maintain highest standards of service quality

Time Type:

View the " " poster. View the .

View the .

View the