Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Citi Group Log Monitoring Analyst - C10 ISTANBUL 
Turkey, Istanbul 
868434225

10.09.2024

The main responsibilities are;

  • Review events to ensure all the activities performed are using a valid justification
  • Detect and report discrepancies found and track the same till closure
  • Analysis and reporting of repeated issues/incidents
  • Interact with application support and other groups to address outstanding issues
  • Log content validation in order to meet predefined policy
  • Prepare and publish reports/metrics to management and clients as directed
  • Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
  • Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
  • Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
  • Create/ update documentation related to services provided
  • Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
  • Maintain highest standards of service quality
  • Coordinate collection of audit evidences regarding log review process.
  • Participate global/regional calls regarding log review process onboarding of new primary systems. Work with regional teams, local GIAM team and responsible business units for the required actions for onboarding
  • Provide guidance and support to log review analyst team members regarding reviewing of complicated logs and tools used for log reviews
  • Ensure performing annual review of local log review procedures and job description documents and coordinate revision of the documents within the team.
  • Act as deputy in the absence of Turkey Log Review Unit Manager.

Time Type:

Full time

View the " " poster. View the .

View the .

View the