Review events to ensure all the activities performed are using a valid justification
Detect and report discrepancies found and track the same till closure
Analysis and reporting of repeated issues/incidents
Interact with application support and other groups to address outstanding issues
Log content validation in order to meet predefined policy
Prepare and publish reports/metrics to management and clients as directed
Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
Create/ update documentation related to services provided
Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
Maintain highest standards of service quality
Coordinate collection of audit evidences regarding log review process.
Participate global/regional calls regarding log review process onboarding of new primary systems. Work with regional teams, local GIAM team and responsible business units for the required actions for onboarding
Provide guidance and support to log review analyst team members regarding reviewing of complicated logs and tools used for log reviews
Ensure performing annual review of local log review procedures and job description documents and coordinate revision of the documents within the team.
Act as deputy in the absence of Turkey Log Review Unit Manager.