SAP Senior WAN DevOps Engineer 

Slovakia, Region of Bratislava, Bratislava 

15946874

As part of a pool of shared resources, ability to juggle competing demands are key to success here. The key service areas in our 24x7 high availability, high change throughput context are:

• Project Engineering– As a member of WAN Network Engineering Team. responsible for Planning, Design, implement and document Projects. Additionally, provide support during and after project implementation, including troubleshooting issues.
• Incident management – Managing the next level of incident escalation beyond the help desk and Tier 2 support as last stop shop for WAN incidents (Tier 3 support).
• Change management – Developing the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
• Problem management – Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.

What you'll do

• Participate in project planning, Design and Change implementation.
• Support change preparation and execution.
• Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Address continual improvement measures as a result of the problem management process.
• Provide senior support for deep level incident troubleshooting
• Other support tasks, duties, and responsibilities, e.g. hardware installations, troubleshooting, and administration.

Key Performance Measures

• Projects are delivered in line with project quality standards.
• Ticket SLAs and KPIs are achieved.
• Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs

What you bring

• Minimum 5 years of experience in WAN infrastructure and/or ISP environment. Certification in Service Provider Network field is a plus.
• Deep knowledge of the TCP/IP protocol suite required
• Ability to implement, administer, and troubleshoot network infrastructure devices, including data center switching & routing fabric, routers, switches.
• Proficient in vendor network operating systems (e.g. Cisco NXOS, IOS-XE, IOS-XR, Arista eOS).
• Deep knowledge of wide area network protocols, including BGP, MPLS, Segment Routing, and data center routing and switching.
• Network security experience is a plus.
• Knowledge of DevOps and Agile methodology and tools (Git, GitHub, CI/CD Pipelines).
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.

Strong verbal and written communication skills:

• Command of the English language is required
• Dedication to the concept of Continuous improvement.

Willingness to work rotating on-call shifts, 8x5 on weekdays and 24h weekends and holidays

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