Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

156835049

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—

Are youcloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our customers

across our Digital Cloud platforms. Byindustry perspectivesyou willbe responsible foryour delivery management capabilities and deepen your cloud and industry

Required Qualifications:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienc

• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

• Advanced French level.

Preferred Qualifications:

• , Sociology, Psychology, Computer Science or related field AND15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

• + years relevant work experience within customer industry

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

• Project Management Institute (PMI) or equivalent Project Management certification

• or equivalent certification

• :You will developrelationships and influence with key customer stakeholders, thatbuildjoint accountability oftheir defined outcomesandlong termtrust

• andCustomer Strategy and Growth: You will

• You willbring operational rigor to planning and delivery,leveragingresources and investments optimally, to achieve accelerated consumption and usage outcomes.

• Leadership - Delivery andProgram Management: You willleadthe delivery of program planning,executionand customer-facingdeliveryreviews, and engagement with keycustomerstakeholders to address agreed-upon customer outcomes and account prioritiesthat

• You willinitiateconversations with customers to connect customerobjectivesand the current Microsoft portfolio of work in the customer accountand ensurealignmentofMicrosoft technology and services with the customer goals andobjectives