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Apple Retail Support Specialist - Customer Care United States, District of Columbia, Washington 156644888
13.06.2024
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Key Qualifications
- Passionate about creating best in class customer experience
- Excellent communication skills, both written and verbal
- Maintains a critical attention to detail
- Demonstrates resourcefulness, adaptability, and flexibility
- Experience with SAP and Excel
- Believes in the power of a team; strong team player mindset
- Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows
- At ease with using multiple applications and demonstrates high computer literacy
- Critical thinking & sound judgment
- Advanced problem solving skills
Education & Experience
Bachelor’s Degree or equivalent work experience preferred
Additional Requirements
- - Experience in Contact Center Preferred
- - Comfortable to use English in business scene. (Reading&Writing is required, speaking is a plus)
- - Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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