JPMorgan Client Services Account Manager - Payments Analyst 

Taiwan, Taipei, Taipei 

156040461

As a Client Services Account Manager Analyst in the Solution Center Function, you will play a crucial role in delivering top-notch service to our Treasury Services clients. You will be part of a team that values collaboration, excellence, and client satisfaction, ensuring that our clients' needs are met with precision and care.

Our Payment Solution Center is dedicated to providing best-in-class service to corporate and financial institution clients. You will have the opportunity to work with a diverse team, handling inquiries and providing solutions that enhance client relationships and operational efficiency.

Job Responsibilities:

• Provide prompt and value-added inquiry services for Treasury Services clients.
• Handle day-to-day client inquiries and requests related to accounts and transactions.
• Take ownership of pending cases, providing proactive updates to clients.
• Ensure compliance with risk guidelines while meeting client needs.
• Identify and escalate issues in a timely manner.
• Coordinate and follow up with internal partners.
• Gather and compile information such as interest setup/rates and account statements.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree with two years of experience in customer service, call center, or front office roles.
• Proficiency in English and Mandarin.
• Experience in cash management roles, with knowledge of SWIFT, RTGS, and GIRO.
• Excellent verbal and written communication skills.
• Ability to provide quality services in a high-volume environment.
• Detail-oriented with strong follow-through skills.
• Ability to work independently and as part of a team.

Preferred Qualifications, Capabilities, and Skills:

• Previous experience with multinational corporates and financial institutions.
• Familiarity with cash management products such as Time Deposit, FX, and Sweeping.