Honeywell Senior Director Digital Customer Experience / eCommerce 

United States 

155088629

You will report directly to our VP, Corporate Customer Experience and you’llwork out of our Charlotte, NC location or Atlanta, GA location on a hybrid workschedule (minimum 3 days in office/week; this is not a fully remote position.)In this role, you will have a direct impact on strategic guidance, customersatisfaction and loyalty, operational excellence, cross-functionalcollaboration, data-driven insights, and business growth.
KEY RESPONSIBILITIES

• Develop and execute the digital HON customer experience and e-commerce strategy to drive customer satisfaction and loyalty
• Guide and manage a team of digital customer experience and e-commerce professionals
• Work with cross-functional teams to identify and implement process improvements
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement digital customer experience metrics and KPI’s
• Ensure compliance with digital customer experience and e-commerce standards and best practices
• Accountable for and able to guide complex global project teams. Develop and continuously improve key processes
• Guide development of medium to long-term planning: Annual Operating Plan (AOP) or Strategic Planning (STRAP)
• Drive the overall digital experience portfolio operating system and governance (MOS) to review strategic program execution
• Partner with business and IT stakeholders to create budget, allocate resources and manage projects. Support the development of portal project specs, and develop strong business cases
• Lead Honeywell User Experience (HUE) practice across HON for E2E DCX to improve the digital UI, information architecture and user experience

BENEFITS OFWORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUSTHAVE

• Minimum of 8 years of experience in digital customer experience, e-commerce, product management or a related field
• Proven track record of driving customer experience in a digital environment
• Strong guidance and team management skills
• Excellent communication and people-oriented skills
• Ability to analyze data and make data-driven choices
• Experience in implementing digital customer experience metrics and KPIs

WE VALUE

• Bachelor's degree in Business Administration or a related field
• MBA or advanced degree preferred
• Passion for delivering exceptional digital customer experiences
• Strategic thinking and problem-solving skills
• Ability to influence and work with cross-functional teams
• Strong business acumen
• Continuous learning mindset

• JOB ID: HRD253347
• Category: Customer Experience
• Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
• Exempt