What You'll Do- Fleet Partner Relationships
- Develop and maintain relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
- Make sure fleets and drivers are hitting SLAs on existing deals with customers
- Train and help fleets and drivers use our Uber Shuttle technology to run their side of the operation as smoothly as possible
- Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products
- Market Performance: Oversee market performance by analyzing and interpreting fleet partner performance trends, identifying opportunities, and recommending areas for improvement
- Partner Payments and Service Agreements: Ensure the timely and accurate processing of partner payments and maintain compliance with all service agreements
- Market Launch: Assist cross functional teams and fleet partners with pre and post-market launch activities to ensure sustained performance. Also, work closely with tech and product teams to identify, file, and monitor bugs.
- Partner Support and Program Optimization: Provide daily operational support to partners and continuously optimize programs to enhance efficiency and effectiveness.
- Problem Solving: Deep dive into our most challenging problems on Supply growth and retention and develop solutions through first-principle thinking & robust analysis.
- Analyze Data: Keep tabs on the customer metrics and delve into the driver metrics that are associated to identify gaps, develop hypotheses and use data to drive improvement.
- Be an owner: We’re building a business and there’s a lot that we don’t know. You will need to be a self-starter that doesn’t shy away from facing challenges and takes initiative to ensure we move the business forward.
Basic Qualifications
- Bachelor's Degree
- 3+ years of relevant experience in the tech, shuttle/charter, logistics, or freight industries
- Prior experience in business development, customer sales, account management, supply management, procurement or operations is a plus
- The ability to clearly communicate and present information to stakeholders across all levels of the business - internally and externally
- Strong business and operational acumen as well as critical problem solving skills
- Proactive and creative solutions-driven approach, with a ‘get it done’ attitude
- Strong attention to detail and organizational skills
- Comfort working in a startup environment where you are helping to create structure
- Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations
- Must have experience using SQL to research, study and answer real world questions
Preferred Qualifications- Experience working at a startup is a plus
- Experience working in the shuttle or charter industry is a plus
For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.
For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.