Uber Supply Account Manager Uber Shuttle 

United States, West Virginia 

154748891

• Fleet Partner Relationships
  • Develop and maintain relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
  • Make sure fleets and drivers are hitting SLAs on existing deals with customers
  • Train and help fleets and drivers use our Uber Shuttle technology to run their side of the operation as smoothly as possible
  • Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products
• Market Performance: Oversee market performance by analyzing and interpreting fleet partner performance trends, identifying opportunities, and recommending areas for improvement
• Partner Payments and Service Agreements: Ensure the timely and accurate processing of partner payments and maintain compliance with all service agreements
• Market Launch: Assist cross functional teams and fleet partners with pre and post-market launch activities to ensure sustained performance. Also, work closely with tech and product teams to identify, file, and monitor bugs.
• Partner Support and Program Optimization: Provide daily operational support to partners and continuously optimize programs to enhance efficiency and effectiveness.
• Problem Solving: Deep dive into our most challenging problems on Supply growth and retention and develop solutions through first-principle thinking & robust analysis.
• Analyze Data: Keep tabs on the customer metrics and delve into the driver metrics that are associated to identify gaps, develop hypotheses and use data to drive improvement.
• Be an owner: We’re building a business and there’s a lot that we don’t know. You will need to be a self-starter that doesn’t shy away from facing challenges and takes initiative to ensure we move the business forward.

Basic Qualifications

• Bachelor's Degree
• 3+ years of relevant experience in the tech, shuttle/charter, logistics, or freight industries
• Prior experience in business development, customer sales, account management, supply management, procurement or operations is a plus
• The ability to clearly communicate and present information to stakeholders across all levels of the business - internally and externally
• Strong business and operational acumen as well as critical problem solving skills
• Proactive and creative solutions-driven approach, with a ‘get it done’ attitude
• Strong attention to detail and organizational skills
• Comfort working in a startup environment where you are helping to create structure
• Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations
• Must have experience using SQL to research, study and answer real world questions

• Experience working at a startup is a plus
• Experience working in the shuttle or charter industry is a plus

For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.