Uber Supply Implementation Associate Uber Shuttle 

United States, West Virginia 

232194442

What You’ll Do

• Own Partner Onboarding: Facilitate the entire fleet partner onboarding process, address and resolve driver blockers, and ensure timely resolution of support tickets
  • This will typically be prior to the launch of a new B2B or consumer program so time management, organization, and project management are keys for a smooth start
• Fleet Partner Training: Develop and implement comprehensive training programs for fleet partners and their drivers, introduce new tech features, and investigate and report driver app blockers
• Ensure Fleet Compliance: Lead screening and background check processes for Shuttle Operations, handle and resolve bug reports promptly, and maintain and update driver onboarding documents and best practices
• Partner Integration: Work closely with fleet partners to ensure a seamless experience and provide necessary support, maintaining strong relationships and open communication channels
• Drive Operational Efficiency: Oversee and enhance operational workflows, monitor and improve key performance indicators (KPIs) such as Operational Efficiency, Partner NPS, Driver Satisfaction, and Issue Resolution Time
• Provide On-call Support: Offer on-call support to address urgent issues that drivers or the fleet are having, ensuring continuous operations and proactively identifying and resolving potential problems
• Market Launch Support: Assist cross-functional teams and fleet partners with pre and post-market launch activities to ensure sustained performance. Collaborate with tech and product teams to identify, file, and monitor app glitches

Basic Qualifications

• 2+ years of relevant experience in the tech, shuttle/charter, logistics, or freight industries
• Prior experience in business development, customer sales, account management, supply management, procurement or operations is a plus
• The ability to clearly communicate and present information to stakeholders across all levels of the business - internally and externally
• Strong business and operational acumen as well as critical problem solving skills
• Proactive and creative solutions-driven approach, with a ‘get it done’ attitude
• Strong attention to detail and organizational skills
• Comfort working in a startup environment where you are helping to create structure
• Willingness to travel 3-4x per quarter
• Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations
• Ability to travel 3-4x per quarter

Preferred Qualifications

• SQL to research, study and answer real world questions
• Experience working in a startup environment with minimal direction
• Is a problem solver and not just a problem spotter - doesn't need to be micromanaged
• Experience managing or overseeing supply

For Chicago, IL-based roles: The base hourly rate range for this role is USD$33.66 per hour - USD$35.46 per hour.

For Washington, DC-based roles: The base hourly rate range for this role is USD$37.50 per hour - USD$39.42 per hour.