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Capital One Manager Product Management - Authentication & Verification CX Strategy United States, New York, New York 153608434
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What you'll do
Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint
Determine strategy to pool and reuse our authentication tools across channels
Build the 101 Learning of the Authentication and Verification Space
Outline CX pain points and develop prioritization framework for addressing critical moments
Dotted-line manage a Senior Associate in this space and assist them with prioritization and technical team planning
Work with business analysts and operations partners to determine strategic plan for how much to improve our ‘offline’ authentication process vs investing in more real time tools
Influence critical partners who are key to success in this area
Work closely with a team of engineers and business partners to identify customer experience, technical, and operational needs and align on shared priorities
Spend 20-25% of time with investigators, analysts, front-line agents, and fraud intent/strategy leaders to deeply understand their workflow, pain points, and key opportunities to expand fraud coverage, and then incorporate the resulting understanding into the product vision and roadmap
What you’ll bring:
A drive toward action and a proven track record of taking a strategic approach to product delivery
A structured problem-solving approach to help a team work through a wide range of issues
An understanding of and reverence for data and technical products
Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don’t yet
Ability to proactively identify impediments on the critical path and remove them
Intellectual curiosity for emerging technologies and engineering challenges
Ability to prioritize across different types of value dimensions
Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
Basic Qualifications:
Bachelor’s Degree or military experience
At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering
Qualifications:
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
2+ years of experience in Agile product management
McLean, VA: $158,400 - $180,800 for Manager, Product Management
New York, NY: $172,800 - $197,200 for Manager, Product Management
Richmond, VA: $144,000 - $164,400 for Manager, Product Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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