NICE Senior Cloud Systems Engineer 

United States, Minnesota 

153565695

The ideal candidate for this position will have 8+ years of relevant work experience, preferably in a fast paced, dynamic environment. Additional requirements include:

• Familiar with ITIL Framework
• Ability to lead a project to completion
• Stage and deploy Windows OS images on servers
• Experience working in a SaaS environment
• Coordinate and lead routine system patching and general administration on Windows and Linux servers
• Subject Matter Expert (SME) for systems related issues
• Provide Level 1 technical support for security related issues
• Experience with Systems Management software especially BigFix
• Maintain IT asset management system
• Active Directory Subject Matter Expert
• System architecture and/or design skills and experience
• Solid understanding of networking concepts and fundamentals
• Develop and maintain system documentation
• Participate in a 24 x 7 on-call rotation schedule
• Ability to work flexible schedule:
  • Periodic nights and/or weekends
• Ability to lift 70+ pounds in the data center (Installing and maintaining equipment)

Required Skills / Experience

Strong Knowledge of the Following Technologies:

• BS/BA in computer science or information systems
• Minimum 6 years system administration experience in a Windows server environment
• Proficient with Windows Power Shell or other current scripting languages
• Strong working knowledge of TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
• Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
• Excellent technical problem-solving skills combined with strong customer service attitude
• Ability to work with development and operations teams to achieve desired results on common projects
• Advanced understanding of computer systems characteristics, features, and integration capabilities.
• Proven analytical and problem-solving abilities
• Self-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkers
• Ability to balance multiple priorities and projects
• Excellent interpersonal skills
• Excellent attention to detail
• Ability to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical information
• Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc
• Ability to handle urgent interruptions with poise and professionalism

Desired Skills / Experience

Strong Knowledge of the Following Technologies:

• Organized and detail oriented with excellent time management skills
• Highly motivated individual with a sense of urgency and ownership
• Hands on experience working in a data center environment
• Virtualization Experience a plus especially VMware
• Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)