What You'll DoYou will be expected to have significant Contact Centre, CCaaS and CPaaS domain skills, experience, and a proven record of leading strategic solutions sales. Overlay sales and management within a channel-led and direct go-to-market business model are required.
Ultimately, this role will be measured by revenue growth and market share.
You have core experiences in the following areas:- Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre and Experience Management
- Extensive sales/consulting leadership experience managing solution and application sales
- Deep understanding of on-premise Contact Centers, CCaaS & CPaaS, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.
- You are expected to have customer relationships and understand the Thailand market. An understanding of the Indonesian market would be an added advantage.
Who You'll Work WithIn this role, you will work across the following teams to help solve our customers’ most complex business problems.
- Global Contact Centre Sales Acceleration team and leadership
- Collaboration with Product Sales Specialists and Solution Architects
- Account Management Teams
- Channel Partners and third-party Contact Centre Solution Partners
- Product Management across Cisco’s Global Contact Centre Business Unit
We connect everything—people, processes, data, and things—and use those connections to improve our world.
We benefit everyone. We do all this while striving for a culture that empowers every person to make a difference at work and in our communities.