Dell Technical Support- Italian Speaker 

Morocco, Casablanca 

15172191

What you’ll achieve

As a Technical Support Senior Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Provides first Level Technical Support on Dell supplied products and/or peripherals. Uses troubleshooting techniques and tools to identify technical defects/issues

• Identifies and resolves issues affecting customer client systems. Ability to handle stressful situations

• Monitors and tracks issues to ensure accurate resolution

• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Meeting the revenue goals

• Knowledge of Spares Parts and Moxie. Knowledge in WKS

• Fluent in Italian, good level in English

• Strong Technical Aptitude & Troubleshooting Skills. Expert knowledge of on-line tools (Delta, GII,..)

• Knowledge of standard Microsoft Windows Applications and Operating systems

• Excellent communication and analytical skills

• Knowledge and understanding of PC hardware components. Good skills in software issues