Capital One Associate Supply Chain - ESM Operations 

United States, Virginia, Richmond 

150226439

Locations: VA - Richmond, United States of America, Richmond, Virginia Associate, Supply Chain - ESM Operations

The ideal candidate will be detail oriented, have excellent problem solving and communication skills, combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated, possess strong decision making ability, and are comfortable researching and solving problems across multiple areas and systems.

Responsibilities:

• Interact across different communication channels and systems to resolve customer issues

• Identify and research root causes of customer pain points to help develop process improvements

• Manage customer inquiries, with a focus on providing timely responses

• Communicate clearly, concisely, and effectively to internal and external customers, as well as intra-team

• Self prioritize the management of customer inquiries and project work on a daily basis

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 2 years of customer service experience

Preferred Qualifications:

• At least 1 year of experience in Google Suite

• At least 1 year of procurement experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.