SAP Development Support Engineer 

Romania 

150019250

The Role:

· Work together with customers and partners for successful implementation and delivery

· Deliver on support KPIs – Minimize initial reaction times, message processing times and other KPIs for internal / external customer issues

· Problem solving, ability to reason and isolate problems

· Document solutions in a knowledge base, so that subsequent problem solving is effective

· Ability to work in virtual team and act as “team player”.

· Take up planned support work during designated weekends.

· Analysis of complex software issues (on level Development Support)

· Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements in the assigned areas of responsibility

· Organize and participate in the de-escalation of critical customer situations

· Provide corrections for data inconsistencies

· Contribute on continuous improvement of software quality adhering to defined requirement and bug processes

Role Requirement:

· Bachelor’s degree in computer science, engineering, business, or comparable education

· 2-5 years of experience in a Development (preferred) or Support role

· Seek pragmatic and effective solutions with strong focus on customer satisfaction

· Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders

· Data modeling & SQL skills

· Debugging skills, ability to do root-cause analysis and provide optimal solutions

· Experience in working with web technologies and/or in cloud-based environments

Nice to have:

· Experience with Central Business Configuration applications and Solution Builder based Configuration.

· Software development expertise

· Familiar with Cloud Application Programming (CAP) framework

·. Scripting/development experience in: Python, JavaScript, Node.js (preferably Typescript)

· Experience with ServiceNow incident management system

· Bucharest, Cluj-Napoca, Timisoara

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