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GE HealthCare Service Center Specialist Tamheer Saudi Arabia, Riyadh Region, Riyadh 149804279
02.02.2025
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Job Description SummaryJob Description
- Key responsibilities/essential functions include:
- Customer call handling and call back
- Corrective job creation, tracking and closure
- Remote service transfer
- Customer site visit planned date change request
- Remote Connectivity and Power& Grounding job management
- Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
- Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
- Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
- Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
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