Unity Senior Partner Relations Manager Games/Entertainment 

Japan 

149638984

You'll need a deep understanding of your customer's long-term strategic goals, helping to surface issues, and feeding data back directly to our product teams. You'll manage customer emergencies with a calm focus.

You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and on time.'

• Define and execute a strategic customer success plans for a selection of Unity’s highest-profile gaming customers
• Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time

• A passion and an understanding of customer success in an area of real time 3D, games, or technology
• Experience in Customer Success/Developer Relations/Technical Project Management/Producing/Account Management in software production, games industry, or other intersecting industries
• Top-notch social & communication skills, and a highly-proactive personality
• Able to travel both domestically and internationally
• Fluent Japanese and English-speaker

• Programming experience in both compiled and interpreted languages

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.