Unity Senior Partner Relations Manager Industry 

Japan 

757027584

• Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
• Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
• Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
• Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success.
• Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

• Experience working in the Manufacturing, Engineering, Construction, or Automotive industries.
• Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Technical Account Manager, Project Manager.
• Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
• Strong analytical and technical skills and a data-driven approach to your work.
• English communication skills (written and verbal).

• Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup.
• An understanding of software and/or product development process (C #, Unity Editor, game development).

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.