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Microsoft Cloud Solution Architect - Modern Work 
Canada, Ontario, Toronto 
149612768

13.08.2024
Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.

Other Qualifications

  • Microsoft Certification in two or more of the following technologies preferred:
    • Microsoft Cybersecurity Architect Expert, M365 Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Information Protection and Compliance Administrator
  • Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions: Microsoft Intune / Endpoint Manager, Exchange Online, SharePoint Online & Teams, M365 Copilot / Microsoft Security Copilot, Information Protection & Compliance, Governance & Risk Management

Additional or Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:

Responsibilities
  • Build long-term Trusted Relationships with customer Decision Makers, including their Chief Technology and Information Officers, and decision makers within the customer’s business units.
  • Proven leadership and executive presence in person. Manage customer communication throughout critical incidents handling, especially toward C-level executives.
  • Broad knowledge of the Microsoft Modern Work Solution specifically Exchange Online, Endpoint Manager or Teams
  • Demonstrate prior technical leadership to drive delivery teams to attend to customer expectations about providing workaround and help customers solve their technical issues as quickly as possible.
  • Effectively orchestrate and bridge the delivery through cross-functional teams, providing operational guidance to the delivery teams.
  • Lead an executive committee meeting with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
  • Provide detailed reviews of service disruptions, metrics, and risk management.
  • Ensure Key workload environments remain operationally healthy.
  • Remove blockers through delivery chain such as engagement on the onboarding assessments to build the know-ME factor, proactive services, adoption of recommended practices and so on.
  • Drive change management to the customer´s team move from reactive to proactive approach.
  • Ensure Root Cause Analysis findings and remediation plans are integrated into Proactive Support Delivery Projects.
  • Lead discussions with the customer operational teams to follow up progress of reactive incidents and proactive activities.
  • Assist and help the customer with addressing any technical delivery concerns/questions related to Microsoft technologies and act as a customer single point of contact for any critical issue/escalation.
  • Support the Customer Success Account Management team joining monthly service review meetings with the customer when necessary to provide progress update of technical ongoing activities.
  • Lead Monthly steering committee meeting with the account team to monitor support experience and follow up the delivery progress, existing blockers, required actions and support needed.
  • Escalation and tracking of support cases.
  • Alignment with Customer Success Account Managers to define proactive activities agenda.
  • Attend and participate in the environment’s scheduled changes when required by customers.
  • Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
  • Embody our