Microsoft Cloud Solution Architect - Modern Work 

Canada, Ontario, Toronto 

149612768

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Other Qualifications

• Microsoft Certification in two or more of the following technologies preferred:
  • Microsoft Cybersecurity Architect Expert, M365 Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Information Protection and Compliance Administrator
• Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions: Microsoft Intune / Endpoint Manager, Exchange Online, SharePoint Online & Teams, M365 Copilot / Microsoft Security Copilot, Information Protection & Compliance, Governance & Risk Management
  

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:

• Build long-term Trusted Relationships with customer Decision Makers, including their Chief Technology and Information Officers, and decision makers within the customer’s business units.
• Proven leadership and executive presence in person. Manage customer communication throughout critical incidents handling, especially toward C-level executives.
• Broad knowledge of the Microsoft Modern Work Solution specifically Exchange Online, Endpoint Manager or Teams
• Demonstrate prior technical leadership to drive delivery teams to attend to customer expectations about providing workaround and help customers solve their technical issues as quickly as possible.
• Effectively orchestrate and bridge the delivery through cross-functional teams, providing operational guidance to the delivery teams.
• Lead an executive committee meeting with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
• Provide detailed reviews of service disruptions, metrics, and risk management.
• Ensure Key workload environments remain operationally healthy.
• Remove blockers through delivery chain such as engagement on the onboarding assessments to build the know-ME factor, proactive services, adoption of recommended practices and so on.
• Drive change management to the customer´s team move from reactive to proactive approach.
• Ensure Root Cause Analysis findings and remediation plans are integrated into Proactive Support Delivery Projects.
• Lead discussions with the customer operational teams to follow up progress of reactive incidents and proactive activities.
• Assist and help the customer with addressing any technical delivery concerns/questions related to Microsoft technologies and act as a customer single point of contact for any critical issue/escalation.
• Support the Customer Success Account Management team joining monthly service review meetings with the customer when necessary to provide progress update of technical ongoing activities.
• Lead Monthly steering committee meeting with the account team to monitor support experience and follow up the delivery progress, existing blockers, required actions and support needed.
• Escalation and tracking of support cases.
• Alignment with Customer Success Account Managers to define proactive activities agenda.
• Attend and participate in the environment’s scheduled changes when required by customers.
• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

• Embody our