SAP Support Associate - SAP HANA 

Austria, Vienna, Vienna 

149355111

As a Support Associate, you will work in a technically challenging and rewarding environment, supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes, and requirements that reflect the global nature of the Technical Support organization.

What you’ll do

SAP HANA (High-performance Analytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. The column-oriented in-memory database design allows you to run advanced analytics alongside high-speed transactions – all in a single system. You will:

• Provide professional and courteous technical support (via multiple channels) for SAP HANA Database
• Analyze the incident, research solutions and provide solid answers
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels
• Document technical solutions via the SAP Knowledge Management Strategy
• Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service
• Engage with and help drive customer support initiatives

What you bring:

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business-related field
• Fluency in German and English to a business standard
• Solid understanding of database technologies
• Analytical outlook with good aptitude for problem-solving
• Teamwork mindset

Preferred (but not explicitly required):

• Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc)
• Experience in Database Knowledge, SQL Proficiency, Data Modeling, a basic understanding of cloud services and Technical Support

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