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NICE Project Manager 
United States, Georgia, Atlanta 
147961124

16.07.2024

How will you make an impact?

  • Lead and manage multiple complex customer facing software delivery projects from initiation through closure.
  • Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time.
  • Manage project scope, schedule, risks and issues to ensure smooth delivery of projects.
  • Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners.
  • Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
  • Measure the quality and efficiency of each delivery - Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools.
  • Analyze and troubleshoot technical product and client-specific issues.

Have you got what it takes?

  • 2-6 years of experience managing complex cross-functional projects using established project management disciplines and methodologies.
  • Must have customer-management experience with focus on stakeholder management across a variety of organizational levels.
  • Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role.
  • Experience managing multiple concurrent projects of varied complexity utilizing cross-functional teams in multiple locations.
  • Presentation skills – Able to prepare and present projects in a comprehensive way (status, open issues, risks, delay, defects reporting) to a variety of stakeholders.
  • Self-sufficient – capable of driving customers and internal resources through risks, issues, challenges and delays with minimal escalations.
  • PMP certification
  • CSM certification
  • A bachelor’s degree or greater from an accredited university
  • Knowledge of call center and telephony infrastructure and/or software
  • Experience managing telecom integrations projects
  • Creative problem solving ability and comfort with ambiguity


Individual Contributor