NICE Project Manager 

United States, Georgia, Atlanta 

63220103

How will you make an impact?

• Managing multiple, parallel projects through solution delivery using formal project planning techniques, including customer meetings, project plans, and action trackers.
• Assisting the customers in understanding the decisions they need to make and their responsibilities in ensuring project success
• Using formal project planning/management applications and tools such as GANTT charts; defines and manages timelines, actions and activities; and understands the critical path of a project
• Ensuring project documentation is completed by all parties.
• Providing daily direction, motivation, and support to project team.
• Facilitating discussion of technical aspects of solution with the customer, solution architect and other stakeholders, ensuring a timely resolution of any issues or unexpected events.
• Planning project contingencies and anticipates variations that may affect resources, successful implementation, and revenue recognition.
• Identifying and categorizing acceptable levels of risk and potential impact of risk factors.
• Managing customer escalations and raises issues internally to avoid or mitigate customer escalations.
• Acting as liaison with other departments
• 5% or less travel

Have you got what it takes?

• BS/BA degree with relevant experience in Project Management, Consulting, Computer Science, Information Systems, or other applicable technical field. Or relevant experience.
• Project Management certification (PMI preferred).
• Minimum 3-5 years’ experience in project planning/management for SaaS deployment or other relevant technology.
• Understanding of Justice Information systems such as case management
• SaaS and Cloud systems experience.
• Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
• Excellent analytical and problem-solving skills.
• Process-oriented and able to meet rigorous documentation requirements.
• Able to partner and align with clients delivering added value in every touch point of the relationship.
• Able to develop, drive, and contribute to a high-performance team.
• Manages client relationships and individual engagements with a strong focus on excellence.
• High level of accountability at the individual level; service and support that exceeds client needs.
• Provides recognition of employee contributions to drive individual and team performance.
• Is self-motivated to strive for professional excellence in all aspects of work.

Individual