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Tesla Customer Service Specialist Wall Connector United States, New York, Buffalo 146404435
06.04.2025
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What You’ll Do What You’ll Bring
- Deliver a high level of customer service on every interaction
- Own the relationship from the first customer contact until resolution in omni channel environment and the Customer of any home or mobile charging equipment
- Processing warranty-based returns for home charging products with customers and support teams
- Provide troubleshooting and customer support for mobile app and account management for Tesla charging products
- Assist Solar / PV emergency lines when needed
- Achieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annually
- Achieving Tesla’s standards of excellent customer communication, advocacy and education
- Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
- Understand Electrical concepts such as wiring, Voltage, Frequency Shifting, LRA vs RLA, DCAC – DCDC – ACDC Conversions)
- Understand Telemetry Data (Periscope Graphing, Basic Data Mining)
- Configuration Analysis and Modification (Telescope)
- Connectivity and Networking (Connecting to Customer Network)
- Account Administration (Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates and corrections)
- Critical Thinking (Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull)
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