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JPMorgan Product Control Manager- Associate 
India, Karnataka, Bengaluru 
145628841

07.09.2024

Job Responsibilities:

  • Support CB’s Complaint process – Identify and log complaints on CARE tool, manage the day today operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis.
  • Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints
  • Partnering with cross-functional teams including the Business, Technology and Operations
  • Conduct ad hoc analytics and contribute to various projects representing Complaints Management
  • Prioritization and influencing stakeholders on business roadmap
  • Responsible for the timely execution of project tasks, stakeholder updates, resolving and escalating issues
  • To identify regulatory, vendor or any other complex client complaints received and ensure relevant actions are being taken to address them
  • To follow up with business and update resolution details on CARE regularly
  • Support new process changes and adhere to new timelines/guidelines as and when they are implemented

Other Responsibilities

  • Strong risk and control awareness, ability to effectively prioritize workloads and work to critical deadlines
  • Confident communicator & influencer to both internal and external clients
  • Drive process optimization and automations
  • Strategic thinker, able to review and implement process improvements
  • Work with Senior leadership locally & Globally including to achieve departmental objectives.
  • Assist on ad-hoc projects as needed
  • To establish rapport and work with local and global Senior Management Teams across multiple geographies to drive various technology & operations projects
  • Effective stakeholder influencing and negotiation skills

Required Qualifications, Skills and Competencies:

  • 6-12 years of relevant experience (Client experience, Change management, Complaints, Risk & Controls)
  • Self-starter, ability to work both independently and as part of a team
  • Ability to partner across functional teams and interact with all levels of the organization
  • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
  • Investigative mindset, able to see issues at both high-level and in detail
  • Good organizational skills - manages & prioritizes multiple tasks within deadlines
  • Strong practical experience of Excel, Visio, PowerPoint,Adobe analytics, Alteryx 101
  • Bachelor’s degree in Commerce, Business administration or any other related field or equivalent work experience. Post Graduate qualification is a plus.
  • Financial service industry experience desired, but we are open to evaluating candidates with strong matching backgrounds from any industry.